SHIPPING POLICY

To ensure your order reaches you on time and in good condition, we ship exclusively through reliable courier partners.

Delivery Address: Each order can be shipped to a single destination only. If you would like to send items to multiple addresses, please place separate orders.

Shipping Charges: Free shipping is available on every order. We do not charge any fees for delivery.

Dispatch Timeline: We usually dispatch orders within 2 working days from the date of order. In case of stock unavailability or unforeseen delays, we will inform you promptly via phone or email.

Personalisation / Customised Orders: Personalisation requests will be forwarded to our team at info@bama-india.com for processing. As per our manufacturing timelines, this requires an additional 10-12 working days before dispatch. Please consider this extra time when placing a personalised / customised order.

Delivery Timeline: Once shipped, products typically reach customers within 2–7 business days, depending on your location. Delays caused by courier companies or other external factors are beyond our control, but we will assist you in tracking and resolving such issues.

Packaging & Delivery: All orders are shipped in tamper-proof packaging. If you notice that the package is damaged or tampered with, please refuse delivery and immediately inform us at info@bama-india.com.

Invoice & Compliance: As per Indian tax regulations, all shipments will include an invoice mentioning product prices.

Delivery Confirmation: For security reasons, the courier partner may request a signed delivery receipt at the time of delivery.


RETURN & EXCHANGE POLICY


What You Can Return/Exchange

  • Unused, unwashed, undamaged, and in saleable condition products with all tags and original packaging intact.
  • Complete sets must be returned (e.g., pillowcases bedsheet must be returned together).
  • Time Limits:
    • Damage/Wrong Product: Report within 24 hours of delivery with photos and an unboxing video.
    • Unboxing Video Mandatory: Proof required for damage or wrong product claims.
    • Return/Exchange Request: Initiate within 48 hours of delivery.

What We Don't Accept

  • Correct Orders: Products that match your order exactly cannot be returned.
  • Late Requests: Returns outside the specified timeframes will not be processed.
  • Used/Damaged Products: Products damaged due to user mishandling or altered value are non-returnable.
  • Lower Value Exchange: Products with a lower value than the original ordered item value.

Return Fees

Reason Return Fee Who Pays
Exchange for Different Items ₹500 is applicable for each item returned/exchanged Customer (plus any price difference)
Approved Damaged/Wrong Product Covered by Bama Bama

How to Initiate a Return

  • Contact us within 48 hours of delivery and raise your request by emailing us at info@bama-india.com
  • Provide photos of the packed product within the same working day as the return request. Without images, return requests will not be accepted.
  • Provide photos and an unboxing video for damage/wrong product claims.

Refunds

  • Approved returns will be refunded, excluding shipping costs.
  • Original invoice and packaging are required.

Important Note

  • We reserve the right to reject returns that do not meet these conditions.
  • Only one return and exchange request will be entertained per order.

By placing an order with us, you agree to these terms and conditions.